Shipping and delivery policy

Tutia Store Shipping and Delivery Policy

1. Shipping methods:

We offer several shipping methods to ensure we have a variety of options to meet our customers' needs. You can choose the method that suits you best from the available options when completing your purchase.

2. Shipping time:

• Orders are processed and prepared within 1 to 5 working days maximum if your order includes lenses.
• Shipping time varies depending on the delivery destination. You can check the estimated shipping time when completing your payment.

3. Shipping cost:

• Shipping costs are calculated based on the destination, and the cost can be free if it exceeds the amount specified for free shipping at certain times.
• Enjoy free shipping when your order reaches 200 riyals.
• Shipping charges may apply if discounts or offers result in the order value falling below the minimum.
• You can view the total shipping cost before completing the payment process.
• For international shipping, customs duties may be imposed when the shipment arrives in the customer's country, in accordance with the laws of the country concerned.

4. Tracking:

• A shipment tracking number will be provided once the order has been shipped by the shipping company, so that you can track its status via the chosen shipping website.

6. Delivery postponement:

• If you wish to postpone delivery of your order to a later time, please contact our customer service immediately after purchase or add this to the order notes.

7. Delivery addresses:

• Customers are required to provide a correct and complete delivery address when completing an order to ensure accurate and efficient delivery.

8. Delays caused by shipping companies:

• Please note that any delays caused by shipping companies are beyond Tutia's control. We are not responsible for any unforeseen delays in the shipping process caused by circumstances beyond our control. We are committed to providing maximum assistance to mitigate the impact of any delays and to providing necessary updates.

9. Returns and exchanges:

• Please refer to our Returns and Exchanges Policy for more information about the return process.

10. Contact:

For any questions or problems related to the shipping and delivery process, please contact the customer service team.

We appreciate your choice of Tutia and wish you a pleasant and smooth shopping experience.