Warranty policy

Warranty policy for Tutia store

1. Warranty term:

At Tutia, we are committed to providing high quality products to our customers. Therefore, we provide a guarantee of the continuous quality and performance of our products. The warranty period varies depending on the type of product

We offer a 2-year warranty on NANO brand

The agent has a one-year warranty for all other brands

2. Warranty terms:

• Notice must be given of any industrial defect in the product during the warranty period
• It will be determined whether the product will be replaced with another of the same or another according to your choice if it is no longer available, or its value will be kept as a balance available for you to use in any of our branches or our online store.

3. Warranty procedures:

• If there is any problem with the product, please contact our customer service team.
• A clear picture of the defect or problem must be attached when submitting a warranty request.
• Tutia's customer service team will guide you on how to complete the warranty process.

4. Replacement and refund:

• If a defect or problem is confirmed, product replacement or refund will be arranged in accordance with the warranty policy.

5. Exceptions:

• Damage caused by misuse or neglect is excluded from the warranty.

6. Updates to warranty policy:

Tutia reserves the right to update the warranty policy at any time. Any updates will be posted on our website and will be effective immediately upon posting.

7. Contact:

For any inquiries or more information about the warranty policy, please contact the customer service team via email [[email protected]] or [00966534843436].

We thank you for choosing Tutia and wish you a pleasant shopping experience.