Shipping and delivery policy

Shipping and delivery policy for Tutia Store

1.Shipping methods:

We offer several shipping methods to ensure we provide diverse options that meet our customers' needs. You can choose the method that suits you from the options available when completing the purchase process.

2. Shipping duration:

• Orders are processed and prepared within a maximum of 1 to 5 working days if your order includes lenses.
• Shipping time varies depending on the delivery destination. You can check the expected shipping time upon checkout.

3. Shipping cost:

• The shipping cost is calculated based on the destination, and the cost may be free if it exceeds the amount specified for free shipping at some times.
• You can view the total shipping cost before completing the checkout process.
• For international shipping, customs fees may be charged when the shipment arrives in the customer's country, depending on the laws of the country in question.

4. Tracking:

• A shipment tracking number will be provided once the order is shipped by the shipping company, so you can track its status via your chosen shipping location.

6. Postponing delivery:

• If you wish to postpone delivery of the order until a later time, please contact our customer service immediately after the purchase process or add this in the order notes.

7. Delivery addresses:

• Customers are required to provide a correct and complete delivery address when completing an order to ensure accurate and efficient delivery.

8. Delays caused by shipping companies:

• Please keep in mind that any delays may occur due to shipping companies that are beyond Tutia's control. We are not responsible for any unexpected delays in the shipping process caused by circumstances beyond our control. We are committed to providing maximum assistance to mitigate the impact of any delays and provide the necessary updates.

9. Return and exchange:

• Please refer to our Returns and Exchanges Policy for more information on returns.

10. Contact:

For any inquiries or problems related to the shipping and delivery process, please contact our customer service team.

We appreciate your choice of Totia and wish you a pleasant and smooth shopping experience.